Terms & Conditions

Any reservation will be subject to a written request and must be confirmed by a bank guarantee (valid credit card number, expiry date and CVV or by deposit on our bank account) before arrival.

The credit card used for the reservation must be presented at check in.

Luxembourg law requires that each client must present a valid passport or identity card on arrival.

Any change or cancellation of a reservation must be confirmed in writing.

All reservations can be cancelled free of charge up to 24 hours before the arrival date. After this period or in case of no-show, the first night will be fully charged.

The present conditions are not valid for bookings via a travel agency because only their own conditions are applicable.