Terms & Conditions

General terms and conditions of sale

These regulations are available in all rooms in the information booklet and on the website of the establishment.

Article 1: Application

These conditions govern the provision of hotel services for accommodation and all other related services provided by the hotel. Every stay implies acceptance of the general terms and conditions and the hotel rules. They may be partially replaced in writing on a case-by-case basis by negotiated conditions.

Article 2: Reservation contract

The reservation contract is concluded as soon as the room has been reserved and confirmed by telephone or in writing. The conclusion of the accommodation agreement shall bind the parties to the agreement to the performance of the agreement, irrespective of the duration for which the agreement is concluded.

The contract may not be terminated unilaterally. The contracting parties are the Hotel and the Guest.

If a third party has made a reservation for a Guest, the third party shall be jointly and severally liable with the Guest for all obligations arising from the agreement.

Please note that City Hotel will pre-authorise your credit card for the first night to guarantee your reservation.

Article 3: Force majeure

In the event of force majeure or other circumstances for which the Hotel is not responsible (flood, earthquake, volcanic eruption, tornado, fire, war, military occupation, acts of terrorism, WHO travel advisory, riot, strike, curfew, state of emergency, (e.g. total suspension of land and/or air transport, pandemic or any other measures following a decision taken by the government or by the European Community), the hotel is entitled to cancel the execution of the contract without the Client being able to claim damages and interest.

Article 4: Payment

The room rate is established per night and is payable according to the conditions of the rate chosen by the guest. Failure to pay may result in the immediate expulsion of the client, subject to legal proceedings for the payment of the amount due.

The assumption of responsibility for a client’s stay can be made by means of a written request at the time of booking.

Payment for the stay can be requested on arrival.

Article 5: Identification

According to the Law of 24 June 2008, the hotel owner must register the persons staying in the establishment. All guests are required to present a valid identity card or passport. If this is not the case, access to the room will be refused and the reservation automatically cancelled without any refund being possible under the conditions of the selected rate.

Article 6: Presentation

The hotel owner reserves the right to refuse to receive guests who are noisy or incorrect, as well as persons whose behaviour is contrary to good morals and public order.

Article 7: Scavenging

Skulduggery is an offence characterised by the fact of consuming a good or service for which payment is due, knowing that they are unable to pay or deliberately determined not to pay, while pretending to be willing to pay. This offence is punishable by law according to Article 491 of the Criminal Code.

Article 8: The rooms

The rooms are intended for a certain number of persons in order to ensure the safety rules. No additional persons may be accommodated.

The maximum occupancy of the rooms is as follows:

  • Single room: maximum 1 person
  • Double or Twin Room: maximum 2 people
  • Superior Room or Junior Suite: maximum 2 people
  • Triple Room: maximum 3 people

In the event of a breach of these rules, the hotel reserves the right to charge the cost of the room corresponding to the number of persons found to be in excess, whether or not in the presence of the guest, at the room rates in force at the time of the breach of the rules.

Article 9: Interruption of stay

In case of interruption of the stay, or early departure, the totality of the stay remains due.

Article 10: No-show

In case of no-show, the totality of the first night will be charged as a penalty.

This charge may vary according to the conditions of the tariff chosen by the client.

Article 11: Cancellation conditions

As a general rule, cancellations can be made free of charge up to 24 hours before arrival (standard rate). After this period, the first night’s stay will be charged by the hotel as a penalty.
Cancellation fees also depend on the conditions of the rate chosen by the guest.

The booking of a special or preferential rate (non-cancellable and/or non-refundable rate) is subject to the specific conditions, with the deposit acquired by the hotel generally covering the entire stay.

Article 12: Access to rooms

The rooms made available to our guests are checked, functional and in good condition. Any occupation of the room entails the recognition by the client of the inventory and the state of the furniture. Our guests are invited to report immediately to the hotel’s reception desk any shortcomings or damage to the rooms.

Article 13: Damage

We kindly ask our guests to respect the premises in its entirety. In the event of damage to the premises, deterioration of the interior/exterior furniture or theft (linen or accessories made available), the client shall be held liable and the hotel reserves the right to invoice the client for the cost of repair or replacement for an amount equal to the amounts incurred.

Article 14: Prohibitions

We remind you that smoking is strictly prohibited in all public places since 13 July 2013.

It is also absolutely forbidden to smoke in the rooms for obvious reasons of safety and comfort. Non-compliance will result in a fixed fee of €150 as a contribution to the cleaning costs.

If the room cannot be rented for the following night due to the strong smell of tobacco, an additional night will be charged according to the tariff in force on the day of the offence.

If the fire alarm is triggered due to cigarette smoke, resulting in a false alarm in the hotel, this will also be subject to a compensation charge.

Cooking or the use of gas or electrically heated appliances in the rooms is not permitted, as it represents a fire hazard.

Article 15: Nuisances

It is requested to respect the rest of the other guests and therefore to limit the noise or nuisance, especially between 22:00 and 08:00 in the morning.

Article 544 of the Civil Code states that the right to enjoy and dispose of things, provided that one does not make a use prohibited by the laws and regulations or cause a disturbance exceeding the normal inconveniences of the neighbourhood, upsetting the balance of equivalent rights.

Thus, any neighbourhood noise linked to the behaviour of a person or an animal under his responsibility may lead the hotelier to ask the guest to leave the establishment without him being able to request reimbursement for his stay.

ALL COMMERCIAL ACTIVITIES are strictly forbidden in the room, except with special authorisation from the hotel management.

Article 16: Animals

Animals are accepted on prior request to the hotel.

Article 17: Breakfast

The breakfast schedule can be consulted in the hotel presentation booklet which is in all rooms.

Article 18: Personal belongings

The hotel declines all responsibility for any objects left in public places.

The hotel also declines all responsibility for personal objects of value or not found in the rooms and not secured in the safe provided for this purpose.

Article 19: Waste

The hotel reserves the right to charge for the disposal of any bulky, toxic or dangerous waste left in the rooms in order to dispose of it in accordance with the laws in force.

Article 20: Mail

Messages, letters, parcels or other items addressed to the hotel’s guests will be received with the utmost care, however liability for loss, delay or damage is excluded.

Article 21: Parking

The hotel car park is available to the guest, but does not explicitly constitute a custody order.

Article 22: Wifi

The hotel accepts no responsibility for the actual availability, suitability or reliability of the internet access for any purpose whatsoever.

The establishment reserves the right, at its sole discretion and at any time, to block access to certain sites or services via the Wifi (e.g. to violent, pornographic or paid sites).

The customer is solely responsible for providing all technical and organisational conditions for the use of the WIFI network. The WIFI access only allows access to the internet, virus protection and firewall are not provided.

The data traffic generated using the WIFI network is not encrypted. It is therefore possible that the data can be viewed by third parties. The use of the WIFI network is at the guest’s own risk and the guest is obliged to comply with the applicable law when using the WIFI/Internet.

The guest shall indemnify the hotel owner against all damages and claims of third parties based on illegal use of the WIFI/Internet network, and the hotel owner shall not be liable for any damage to the guest’s computer resulting from the use of the Internet access.

Article 23: Price indexation

Prices are subject to the consumer price indexation in force in the Grand Duchy of Luxembourg at the time of booking.

Article 24: Personal data management policy

The hotel applies the law in force concerning the General Data Protection Regulation “GDPR” imposed by the European Union.

Our Privacy Policy/Data Protection Statement is available on request from the hotel reception and on our website.

Article 25: Jurisdiction

For all disputes between the parties, only the courts of Luxembourg City shall have jurisdiction, which shall apply Luxembourg law.